OSU-Oklahoma City Information Technology
Establish and maintain state of the art computing and data communications equipment and technical support to Oklahoma State University - Oklahoma City and its affiliates. Create a technical environment that supports and enhances instructional delivery and student success. Provide computer, telephone, and information systems support to administrative areas which increases productivity, enhances communications, and provides the information necessary to establish and support a proactive and dynamic management environment.
IT Department Staffing
The IT department is staffed by: the Director of IT, an Assistant Director of IT , two Developers, a Lead Analyst, three Analysts, and a Specialist.
Hours Of Operation
The IT department is generally staffed from 8:00AM to 5:00PM Monday through Friday. Additional support can be provided given adequate notification and availability of staff.
Service & Support
The IT department will provide timely support services for institutional computer system hardware, software, and communications (including telephone systems). Customers can request service by calling the Help Desk (extension 118) or submitting a helpdesk ticket to firstname.lastname@example.org. E-mail may also be sent to anyone in the IT department, although this is not the preferred method. Requests will be prioritized as they are received, with inability to perform crucial computer functions and telephone outages receiving the highest priority.
New telephone and fax line requests must be submitted in writing through the requestor's reporting chain to the Vice President for Finance and Operations for approval. Upon approval, the IT department will install these lines.
All departments are requested to contact IT before performing maintenance and enhancements to PC's and before procuring/installing hardware and software. IT will provide will provide first-level support for hardware, software, and printer problems. Technical support beyond the abilities of the IT staff will be outsourced. Departments are asked to assist with outsourced repairs since vendors tend to show up unannounced. IT will provide support on a limited basis for hardware and software that is not on the Institutionally Supported Software listing. The IT department must approve all purchases of PC's and other computer systems.